At Danna, we know that time is precious—that’s why we’ve made it our mission to make your shopping experience as simple, fast, and convenient as possible, so your pets can enjoy their favorite recipes whenever they like. In our buying guide, you’ll find answers to all the questions that may come up along the way. And if there’s anything you don’t find there, our customer service team will be happy to lend you a paw at info@dannapet.com or by phone at +34 652 71 66 05.
In which countries can I buy Danna products online?
We currently ship our products to Spain (mainland) and Portugal (excluding islands). We do not ship to the following destinations: Canary Islands (Spain), Balearic Islands (Spain), Ceuta (Spain), Melilla (Spain), Azores (Portugal), and Madeira (Portugal).
How long does the order take to arrive?
At Danna Pet Food, we process shipments with a delivery time of between 5 and 7 business days, depending on the destination location and the selected payment method.
In all cases, delivery times are specified in business days, from Monday to Friday, excluding weekends and public holidays. Please note that if you place your order over the weekend, it will not be prepared until the next business day.
During promotions and product launches, delivery times may be extended, although we always strive to ensure your order arrives as quickly as possible. If you have any questions, feel free to contact us at info@dannapet.com or by phone at +34 652 71 66 05.
Payment methods
You can pay for your order using Visa, Visa Electron, and MasterCard. If for any reason you are unable to complete your order or encounter an error, call us or send us a message—we’re always here to help.
Envío methods
Order shipments are free of charge and are normally carried out via a courier service to the destination you have selected within the mainland (Spain and Portugal).
I have received my order, but some products are not what I ordered
At Danna, we carefully review every order to provide you with the best service possible—but we’re not perfect, even though we try hard and put a lot of heart into what we do. If you notice any issue with your order, you can contact us at info@dannapet.com or by phone at +34 652 71 66 05. Our team will get back to you as soon as possible to offer a satisfactory solution.
I want to make changes to an order. How do I do it?
Until you complete the checkout process and confirm your order, you can make any changes you wish to your cart. However, once the order has been confirmed, it will no longer be possible to modify its contents, and you will need to follow the return process.
What should I do if one of the products in my order arrives damaged?
At Danna Pet Food, we carefully prepare all orders to prevent damage during transport, but if something does happen, please contact us at info@dannapet.com or by phone at +34 652 71 66 05 and let us know what happened. Our team will provide you with a solution as quickly as possible so you can enjoy our products in perfect condition.
I want to cancel a purchase. How can I do it?
If you’ve already confirmed your order and it’s being processed, you’ll need to follow the return procedure. But before doing so, maybe it’s a sign for your pet to try our product—you might just get a happy woof in return! Remember, if you wish to return your order, you have a period of 14 calendar days from the date of receipt to do so.
Do returns have any cost?
To initiate the return process for an order, you must send us an email at info@dannapet.com to request a return number, indicating the corresponding invoice or order number. Please remember that you have a period of 14 calendar days from the date of receipt to return your order, which must be in its original delivery packaging.
If the reason for the return is not attributable to Danna Pet Food, the shipping cost will be at your expense. However, you can choose to handle the return yourself or use our customer service, in which case the costs will be deducted from the total refund amount once the product arrives at our facilities.
If the return is due to an issue for which Danna Pet Food is responsible, the return shipping costs will be covered by us. You can consult our purchase terms and conditions to see the specific cases in which the right of withdrawal does not apply. In such cases, it may not be possible to return the order, receive a refund, or you may incur return costs.
The right of withdrawal shall not apply in the following cases:
1. When the product packaging is not original or is not in perfect condition, Dannapet may charge the cost of the packaging. The original packaging must protect the product so that it is received in perfect condition. The use of seals or adhesive tapes applied directly to the packaging is prohibited to avoid the costs of replacement.
2. When the product has been opened without the possibility of demonstrating that it has not been used.
3. The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, and that have been unsealed after delivery.
4. The supply of products which, after delivery and considering their nature, have been inseparably mixed with other goods.
I need an invoice
No problem at all. Every purchase made from Danna Pet Food includes the issuance of an invoice based on the information provided in the order. If you would like to receive your invoice by email, you can contact our customer service team to process your request by calling +34 652 71 66 05 or by emailing us at info@dannapet.com.
Where can I buy Danna in physical stores?
At the moment, we do not have physical points of sale, but we are working on it so that you’ll soon be able to buy Danna at your nearest store or veterinary center. In the meantime, you can visit our online store and conveniently shop all our product ranges anytime, from anywhere. If you need assistance, feel free to contact our team at info@dannapet.com or by phone at +34 652 71 66 05.
How can I know the right amount of product for my pet?
On our online store, you can check the feeding chart for each of our products, as well as the instructions for use and the recommended daily dosage for your pet. If you have any questions, our team is always available and happy to help.
How long does de product last?
Our products have a shelf life of 24 months when kept in their original packaging and stored in conditions free from moisture and excessive heat. Remember, it’s important to store them in a cool, dry place, away from heat sources and protected from direct sunlight. The expiration date for each package is indicated on the label of each product.
How can I contact Customer Service?
We are available through the following channels:
Phone: +34 652 71 66 05
Email: info@dannapet.com
Social media: Instagram, Facebook, and LinkedIn
